Last minute, offers and promotions
They must be requested at the booking time.
They are restricted to limited availability and type of suites.
They are not available for tour operators, travel agencies and group offers.
They cannot be combined with other offers and promotions.
Booking confirmation
The booking is considered confirmed after receiving a 30% deposit of the total amount of the stay.
After receiving the deposit we will send you a final confirmation.
The deposit can be made by bank or credit card transfer.
Check in and check out
The suite is at your disposal from 2 p.m. on the arrival day till 11 a.m. on the departure day.
Payment forms
We accept, per provision by the Italian law, cash payments up to € 999,00.
For larger amounts we accept payments with the following credit cards:
JCB, Visa, Euro/Mastercard, American Express, Diners Club, Maestro, CartaSi.
We are sorry but we do not accept checks.
Cancellation deadlines
We accept only written request of cancellation.
You may cancel any reservation:
without penality up to 30 days before your intended arrival date;
till 21 days before the arrival date the deposit is at your disposal for a new reservation during the current season;
till the arrival date or no-show we keep the whole deposit.
Cancellation insurance
If you wish to have a coverage insurance, the local Hotel Tourism Association in collaboration with Assigeco Ldt offers the Stornohotel policy in case of trip cancellation.
Alpen Suite Hotel is just a liaison between the two parties, it is not in any way responsible for the contractual obligations arising from the signature of the contract.
Holiday in Trentino is ... safe!
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