Summer 2023

Terms for travel agencies

Booking confirmation
The reservation is confirmed when we receive the requested amount.
In the case the requested payment is not made by the indicated date
the reservation will be automatically cancelled.
Upon the payment of the balance, we will send a regular invoice.

Cancellation policy
Only written cancellation are valid and must be sent to
For the Standard rate:
up to 14 days before arrival free cancellation.
Less than 13 days before arrival or no show, the full paid amount will be retained.
For the Non Refundable rate:
In case of change of date, cancellation or no-show, the entire paid amount will be retained.

Late arrival and/or early departure

We retain the full amount of the initial booking.

Booking validity
Until midnight of the arrival day.
In case of late arrival, please notify us in writing within the validity time.
The days not used (late arrival, early departure) are not deducted.

Arrival and departure
The suite is available from 2:00 p.m. on arrival day - until 11:00 a.m. on the departure day.
For arrivals and/or departures at other times, please contact the hotel directly.
In case of arrivals after 8:00 p.m. please notify the hotel reception at +39.0465.440100.

Payment methods at the hotel
In cash: up to € 4.999,00 as per legal provisions.
For higher amounts: available the major credit cards.
We are sorry but we don't accept checks.

Half board treatment
No reduction is applied for not consumed meals.

Please communicate them at the booking time.
They are allowed only in some types of suites.
€ 18,00 per pet per day - meals not included.
To be paid at the hotel, not commissionable.

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