Winter 2023-24

Terms and conditions

Booking confirmation
The reservation is confirmed when we receive the requested amount.

Cancellation policy
Only written cancellation are valid and must be sent to
For the Standard rate: up to 21 days before arrival free cancellation. The paid amount will be returned.
Less than 20 days before arrival or no show, the full paid amount will be retained.
For the Non Refundable rate:
in case of change of date, cancellation or no-show, the entire paid amount will be retained.
Late arrival and/or early departure
We retain the full amount of the initial booking.
For reservation cover, we suggest you to take out the Care4uHotel insurance policy.
Care4uHotel insurance policy
Insurance for booking cancellation or stay interruption with the coverage of medical expenses and reimbursement of unused services such as equipment rental.
If you are interested, visit the website Care4uHotelExternal link
Booking validity
Until midnight of the arrival day.
In case of late arrival, please notify us in writing within the validity time.
The days not used (late arrival, early departure) are not deducted.
Arrival and departure
The suite is available from 2:00 p.m. on arrival day - until 11:00 a.m. on departure day.
For arrivals and/or departures at other times, please contact the hotel directly.
For arrivals after 8:00 p.m. please notify the hotel reception at +39.0465.440100.
Payment methods at the hotel
In cash: up to € 4.999,00 as per legal provisions.
For higher amounts: available the major credit cards.
We are sorry but we don't accept checks.
Half board treatment 
No reduction is applied for not consumed meals.
Please communicate them at the booking time.
Allowed only in some types of suites.
€ 18,00 per pet per day - meals not included.

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